- What counts as a generation?
- Any chat turn that calls the model — drafts and refinements both count. If the studio doesn’t call the model (e.g. you adjust brand colors locally), nothing counts.
- Do unused generations roll over?
- No. Each period starts fresh. Predictable for us, predictable for you.
- Can I switch plans?
- Yes — anytime, from the Stripe Customer Portal. Upgrades take effect immediately; downgrades at the next billing period.
- Do you offer refunds?
- 30-day money-back, no questions asked, on the first month of any paid plan. After that, no refunds — but you can cancel anytime via the Stripe Customer Portal to stop future billing.
- Is there an annual plan?
- Not yet. Annual billing is on the roadmap. We’ll honor any tier price you sign up at if you upgrade later.
- Is there a team plan?
- No. EmailTemple is solo by design. If your team needs seats, we’re probably not the right fit.
- Is there an enterprise plan?
- No. We don’t fake one. Send enterprise buyers to Iterable, Customer.io or Klaviyo.
- What happens when I run out of generations?
- The studio tells you and offers a one-click upgrade. Your saved chat history stays where it is — exports stay reachable.
- Which ESPs do you export to?
- Live today: Mailchimp, ActiveCampaign, MailerLite. Roadmap: Klaviyo, ConvertKit, Beehiiv, Ghost — and any other platform that allows custom HTML upload.